Refunds
Last updated 13 October 2026 · version 2026-10-v2
The short version. Full refund, for any reason, until the first session starts (Thu 19 Nov, 18:30 Lisbon). After that, within 14 days of buying, you pay only for the sessions already held. And my guarantee: come to the first session; if it isn't for you, tell me before session two and you get everything back.
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Reply to your Paddle receipt or email support@miracontents.com. The legal detail is Terms §3, repeated here:
3.1 If you buy as a consumer, you can withdraw within 14 days of the day you bought, without giving a reason.
3.2 To withdraw, use the withdrawal button in your Paddle receipt or the Paddle Customer Portal, reply to your Paddle receipt, or email support@miracontents.com with a clear statement. You can use the model form at the end of these Terms. Sending it before the 14 days end is enough.
3.3 If you withdraw before the first session (Thu 19 Nov 2026, 18:30 Lisbon), you get everything back.
3.4 If at checkout you asked for the course to start within your 14-day period, and you withdraw after it has started, you pay for the sessions already held — 1/4 of the price per session (€36.25) — and get the rest back.
3.5 The guarantee: on top of your right to withdraw, come to the first session; if the course isn't for you, tell me before session two starts and you get everything back.
3.6 Paddle pays refunds to the card or account you paid with, within 14 days of your withdrawal. Your Cutler licence is deactivated when the refund is issued.
3.7 None of this limits any other right you have by law.
If the cohort doesn't run
4.1 The cohort runs if at least 8 people have joined when sales close (Mon 9 Nov 2026, 23:59 Lisbon). I confirm by email within 2 working days of the close.
4.2 If it doesn't run, I move the start date and you choose: a full refund, or your seat on the new date at the price you paid. If you don't answer within 14 days, you're refunded in full.
4.3 If I have to move a session (for example, through illness), I give at least 48 hours' notice where I can and hold it within 14 days. If a session can't be held at all, you can ask for 1/4 of the price back for it.
4.4 Session times are Lisbon time (UTC+0 from 25 Oct 2026; UTC+1 from 28 Mar 2027).
Cutler bought on its own
Cutler bought on its own is covered by its own refund policy at cutler.miracontents.com. The licence that comes with a seat is deactivated if your seat is refunded.
How to ask
Reply to your Paddle receipt, use the withdrawal button in the Paddle Customer Portal, or email support@miracontents.com. Paddle returns the money to the card or account you paid with, within 14 days.
Complaints and disputes
Complaints book (Livro de Reclamações Eletrónico): www.livroreclamacoes.pt
Alternative dispute resolution. If you're a consumer and we have a dispute, you can go to a consumer alternative dispute resolution body:
- Lisbon Consumer Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo de Lisboa) — www.centroarbitragemlisboa.pt · juridico@centroarbitragemlisboa.pt · +351 218 807 030 (contracts concluded and performed in the Lisbon metropolitan area);
- CNIACC, the National Centre for Consumer Dispute Information and Arbitration — www.cniacc.pt.
More at the Portuguese Consumer Portal: www.consumidor.gov.pt.